Contact Us

Normally, we're ultra busy nerding up on electronics or making plans for new pedals but we always make time to answer your questions or read your comments!

Hit us up with that nifty little form right here and we'll be happy to get back to you!

           

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Warranty and Returns

Warranty and Returns

We offer a limited lifetime warranty on all our products. Details can be found on the warranty sheet included with each shipment.

All items bought directly from Ground Control Audio can be returned for a refund under the following conditions:

  • The item is in its original perfect, like-new condition
  • The return has been requested at most 48 hours following delivery confirmation
  • The original packaging and warranty/return policy papers are included

To request a return, please email info@groundcontrolaudio.com with the serial number of the item, which can be found on the packaging. A follow-up will be sent promptly. If your return has been authorized, you can ship the item at the following address:

ATTN: Sebastien Vezina

290-6750 ave de l'Esplanade
Montreal, Qc, Canada
H2V 4M1

Please note that ship back fees and warranty is the customer’s responsibility. Ground Control Audio cannot be held responsible for lost or damaged items during shipment.

We ask that you provide a tracking number with each return.

Upon receipt, the item will be inspected. If the required conditions are met, a refund for the price paid for the item minus shipping fees and a 10% restocking fee will be issued. In the event the item is not in its original condition, further instructions will be sent to you via email. We reserve the right to charge for restoration work of the unit (e.g. a replacement enclosure).

That said - we seriously hope you will enjoy our products and want to make sure you are satisfied both as a guitarist and a valued customer. Please consider emailing us with your questions or concerns before asking for a return.